Refund Policy

Last updated: December 2024

1. Refund Eligibility

Refunds may be considered under the following circumstances:

• Cancellation before work begins (consultation phase)
• Significant deviation from agreed design without approval
• Failure to complete project within agreed timeline without valid reason
• Quality issues not meeting professional standards

2. Non-Refundable Situations

• Cancellation after painting work has commenced
• Changes in client preferences after work begins
• Delays caused by client or site conditions
• Natural variations in hand-painted artwork

3. Refund Process

To request a refund:

• Contact us within 7 days of the issue
• Provide detailed explanation and supporting evidence
• Allow us opportunity to remedy the situation
• Refunds processed within 15 business days if approved

4. Partial Refunds

Partial refunds may apply when:

• Project is partially completed
• Minor quality issues are present
• Client accepts reduced scope of work

5. Dispute Resolution

We strive to resolve all issues amicably. If needed, disputes may be referred to mediation before legal proceedings.

6. Contact for Refunds

Refund requests: refunds@bharatmurals.in
Include project details, invoice number, and reason for refund request.

7. Processing Time

Approved refunds are processed within 15 business days to the original payment method.